Application portfolio management is nearly impossible to perform without an honest and thorough understanding of end user sentiment toward IT software.
Develop data driven insights to help you decide which applications to retire, upgrade, re-train on or maintain, to meet the demands of the business.
Get a full 360 view of the effectiveness, criticality and prevalence of all relevant applications, to get a comprehensive view of the health of the applications portfolio.
Identify opportunities to drive more value from effective applications, retire nonessential applications, and immediately address at-risk applications that are not meeting expectations.
Provide detailed application feedback to admins with a dashboard overview of each application to identify problem spots, develop action plans for improvement, benchmark successes from year to year and determine key departments with which to initiate discussion.
Get targeted, open-ended feedback around each application, organised by department, to simplify problem resolution
Share end user satisfaction and importance ratings of core IT services, IT communications and business enablement to focus on the right end user groups or lines of business, and ramp up satisfaction and productivity.
